REGISTRATIONS

Courses will have different registration areas and as often as possible, these areas will be outdoors. If, due to inclement weather the course cannot register outdoors an adequately sized venue will be used. Please be aware that in this case, whilst more than one course may use a hall to register, they will still be in clearly defined zones.

Whilst social distancing will no longer be formally enforced, please be considerate to others and when queuing for registration, please ensure that as far as possible you do so at reasonable intervals from other families. Please don't crowd around the registration desks. When you reach the registration desks you will be asked to leave your child with Recre8 staff, confirm who will be picking them up and retire to an area away from the desk and other families. You may, leave your child with our staff at this point, or if registration is outside, wait until the group departs for its venue.

If registration needs to be moved indoors, we may ask parents to wear a mask or face covering, especially where an area may become crowded or families less easily distanced from each other.

To accommodate families with children registering in different areas of the School site, registration will run from 9.45am-10am for School-based activities and from 10am-10.15am for TSC based courses. In the lead up to the Easter & summer holidays we will confirm which area you will need to register in for each activity booked.

Senior Recre8 staff will greet customers and direct them to the staff in the correct course registration area. Prominent signage will also be in place and Recre8 flags and banners will be used to highlight registration areas.

Once a coach/leader has their whole group (or at end of the registration period if that comes first), they will escort their students to the activity venue and commence instruction. If they do not have their whole group, they will mark the register as such and an assistant or a senior Recre8 staff member will wait at the registration venue to accept latecomers.

BREAKS

As often as possible, refreshment breaks will take place outside, but with suitable indoor spaces also available. Though drinking water will be available, parents will be expected to provide their child with an adequate supply of drinks to last the day as well as enough food to eat. In the event that a child forgets or loses their lunch, their parent will be contacted by a senior Recre8 staff member to arrange for a replacement.

COLLECTION

Parents should collect their child from the same venue as registration. Please make sure that if the name of the person collecting differs from that given at registration you have contacted us earlier in the day to make us aware. If a collection venue has altered due to a change in weather, signage will be prominently displayed and staff will inform parents as they arrive. Whilst formal social distancing won't be enforced, we may ask parents to wear a mask or face covering and show consideration to others by maintaining a reasonable distance.

If your child is attending both morning and afternoon courses then they will be supervised by our staff during the lunch break. If their afternoon course registration will take place at a different venue to the morning course, they will be escorted there by our staff. For example, if they are doing Art in the morning and Trampolining in the afternoon, in this scenario, they will need to be collected from the afternoon venue, and not where they were dropped off in the morning. In the lead up to the Easter & summer holidays we will confirm the registration and collections venues for each activity. Please contact us if you are unsure or speak to a member of the team on the first morning.

If you realise that you will be late in arriving for your child’s pick-up time, please let us know as soon as possible.

FACILITIES

All courses will be run in facilities suitable for the activity. We have ensured that areas are easily large enough for the maximum number of children allowed and that their layout is both safe and will create an excellent learning environment. Every venue will have a sanitising station and near-by toilet facilities and ventilation will be maximised for all indoor activities.

EQUIPMENT & FURNITURE

As much as possible, children will have their own equipment for the duration of the camp and should not share. If your child has their own equipment to bring (for example, a tennis racket), then we would strongly advise that they do so. At the end of each day all equipment will be sanitised ready for the next day’s use. Furniture will be sanitised periodically as needed and at the beginning and end of all sessions. All facilities will be cleaned every afternoon once activities have finished for the day.

FIRST AID

Updated first aid procedures have been written. In very minor cases children deemed old/mature/competent enough to do so will be encouraged to self-treat e.g. clean and put a plaster on a graze whilst the member of staff supervises from a distance (ideally 2m). Cases of a more severe injury, or when the child is not deemed competent, staff will adhere to updated procedures, including the use of specified PPE in every instance.

ILLNESS

If your child develops symptoms consistent with or similar to those caused by Coronavirus, we ask that under no circumstances do you send them to their course/camp. We advise that you follow government guidelines, arrange for a test and until the result is known, keep your child isolated from others.

If your child begins to display symptoms during their time with us, we will follow government guidelines in immediately placing them in isolation away from other children and staff. We will call you straight away to arrange for them to be collected.

BEHAVIOUR POLICY

More so than ever, good behaviour is vital whilst on site. We want all children to enjoy their time with us as much as possible and so unacceptable behaviour will not be tolerated. We expect all children to treat each other with kindness and consideration.

WET WEATHER PROVISION

Where possible, we will provide suitable wet weather facilities for each course. In such cases where an activity cannot safely take place indoors, a suitable alternative will be provided. Coaches may also use the time for a theory or video analysis session.

COVID-19 FULL REFUND GUARANTEE

If we are unable to run a course we will always offer a full refund for paid bookings or a credit for a future course if you would prefer. Due to the  regulations related to the current Coronavirus pandemic we are happy to extend this guarantee to cover your bookings if your child or family are affected by Covid-19 and are therefore unable to join us on our camps or courses. 

If you are affected and need to take up this guarantee, please contact us as soon as possible at recre8@tonbridge-school.org

EARLY BIRD DISCOUNT

Our Early Bird Discount is applicable to all Easter & Summer Holiday Courses. Places must be booked and paid for in full in one transaction to receive the discount. Easter courses must be booked and paid for before 1st March 2022 and summer courses before 17th May 2022. This discount cannot be used in conjunction with any other offer and places on all courses are strictly subject to availability.

EARLY AND LATE CLUBS

As part of the Early Bird offer, attendees are also entitled to a free Early club place when booked onto a morning course, or late club place when booked onto an afternoon course. Those booking all day courses are entitled to both Early and Late Club places. We provide ample staff to supervise early arrivals and late pick-ups, and in addition we keep a register in the TSC of all children arriving early and/or leaving late. 

REGISTRATION, LUNCH & BREAK TIMES

Our support team provides supervision at lunch and break times. We are happy to look after children six years and over from 8.30am before the morning courses and until 5.30pm at the end of the afternoon courses - but please do not exceed these times.

Children attending Skills Academy Football courses or SMG Scuba courses should register in Tonbridge School Centre (TSC). All other courses will register and sign-out from the relevant Recre8 Hub - either outside the front of TSC or at the school. After first day registration, children under 6 should be taken directly to the course venue and should be collected from there also.

During the breaks no formal instruction will be given, but our support team will mix socially or take small groups out for informal sport (weather permitting). Alternatively, pupils may watch a DVD, read, or sit and talk to friends. Free drinks of squash are provided each break and water is always available. If you would like to give your child a small amount of money for a treat, we do have a tuck shop for sweets, snacks and drinks. If children are staying for the whole day, they will need to bring a packed lunch and we recommend they bring a small snack even if they are only with us for a half-day course. Unfortunately, lunches cannot be purchased on site.

SECURITY

We are always conscious of the need to maintain and, where possible, improve the levels of supervision of children in our care and continually review the security arrangements for our Holiday Courses to ensure that any risk is as low as possible. Each day, children should be escorted to their registration venue, signed in and handed over to our staff, all of whom will be clearly identifiable.

On collection, please do not ask children to wait for you anywhere other than at the relevant Hub – please sign them out in person and escort them back to your car or off site. This will enable us to ensure that no one wanders off without adult supervision. Please advise us as early as possible if your child/children will be picked up by someone other than the person that drops them off.

If you deem your child old enough and responsible enough and would like them to be able to sign themselves out of a Recre8 course, we MUST have written permission from a parent or guardian. Please email us at recre8@tonbridge-school.org AND bring a physical copy of the authorisation to give to the course leader.

For children under 6 years attending Multi-Skills, Mini-Olympics, CYCLEme TOTS, or Gymnastics, parents will be shown where the course will take place immediately following Registration on Day 1 - please allow a little extra time for this. Thereafter drop-off and collection will take place at that specific venue. Please park in the car park at TSC and walk to the collection/drop-off points. Traffic gets very busy and we ask that you do not park or wait in cars along the driveway. Minibuses will be manoeuvring in this area and there may well be lots of pedestrians of various ages.

CLOTHING & EQUIPMENT

If your child has clothing or equipment for the afternoon in a bag that is too large to cope with, we can safely look after it in our office, where it can be collected at any time. All art courses are potentially messy and we therefore recommend your child wears old clothes.
There is no need to bring any personal electronic equipment (e.g. mobile phones, tablets or music players) to the courses. Any equipment which is brought on site is done so entirely at the owners risk and we accept no liability for any subsequent loss or damage.

ILLNESS OR INJURY

If in the unlikely event that your child becomes ill or is injured, we will contact you to make you aware. You can then decide if you wish to pick them up early. If your child requires hospital treatment and we are unable to contact you or the person given as your emergency contact, a member of staff will accompany them.

LOST PROPERTY

Lost property will be brought to Reception at TSC at the end of each day where you may make enquiries about any items your child/children have mislaid.

GRIEVANCE PROCEDURE

If there are any problems please come and see us. We are here to help and would prefer to know of any problem straight away. Please don’t wait until the course is over.

Participants who wish to renew a course have priority booking over new participants. However, payment must be received by the end of the ‘current’ course, or your space may be allocated to a new participant on the waiting list.

Term time courses must be paid for in full at the time of booking.

Adverse weather may lead to cancellations. Should this occur, we will try to arrange alternative dates. Refunds will be at the discretion of the Manager.

If you wish to cancel a course, a refund will only be granted in exceptional circumstances. Credit for a future course may also be offered.

Tonbridge School Centre’s Admissions and Supervision Policy governs all Recre8 term time courses.

CONTACT

In order to guarantee we are able to contact you in an emergency or to inform you of cancellation or amendment we need you to ensure that we have your current contact details. If you are not sure, please check with us when you book. Booking confirmations for holiday courses will be sent by email.

ALLERGIES, MEDICAL CONDITIONS & ADDITIONAL NEEDS

If your child has any allergies, medical conditions or additional needs, we must be made aware before booking as failure to disclose may result in our staff being unable to attend to them correctly in a first aid or other emergency situation. It will also help us to provide the best care and learning experience for your child if we are fully aware of their needs. If you have been a long term customer, but your child's situation has changed, please do get in touch so we can update their information. 

PHOTOGRAPHY

It is possible photographs and videos may be taken during the courses for use in future ‘Recre8 Tonbridge’ brochures and on the school website and social media pages. Please advise us in writing if you do not wish your child/children to feature in them. Some courses feature a performance on the final day and parents often ask to take pictures of the whole group. If you do not give permission for your child to be photographed, again, please advise us in writing, or advise a member of staff if attending the performance in person.

AWARDS

On some sports courses it is possible to gain nationally recognised awards, the cost of which is included in the price of the course. However, it should be noted that some children may not be able to achieve the required standard in the time available.

ONLINE BOOKING

All Recre8 courses can now be booked online (except Swim School lessons which must be booked through the Swim School Co-ordinator - swim.school@tonbridge-school.org). For access to our online bookings site, please use the link at the top of this page.

Please note that payment for a Recre8 course constitutes acceptance of our terms and conditions.

OTHER WAYS TO PAY:

Over the phone - Call 01732 304123 and one of the team will be happy to check your child's details and take your booking and payment.

In person at Tonbridge School Centre - Payment can be made by in person by cheque (made payable to ‘Tonbridge School’), in cash or using a credit or debit card.

All bookings are non-refundable. If a purchased place is no longer wanted we will do our best to find an alternative or may be able to hold the payment as credit for a future activity. We regret that as cancellations can affect the viability of some courses, refunds can only be offered in extreme circumstances and then, solely at the discretion of the Recre8 Manager.

I accept that neither Tonbridge School nor its servants agents or employees are under any liability whatsoever in respect of any personal loss or injury which the participant may sustain whilst in attendance on the course(s) except where the same is solely attributable to the negligence or default of any officer, servant or agent of the Company.